Last updated: 28 August 2026

Welcome to Australian Business Consumables ("ABC", "we", "us", or "our").

These Terms & Conditions apply to your use of our website, www.abcoz.com.au, and to purchases made through our online store.

By using our website or placing an order with us, you agree to these Terms & Conditions.

1. About Australian Business Consumables

Trade Name: Australian Business Consumables
ABN: 74 643 462 926
Address: 4/11 Cylinders Drive, Torquay VIC 3228, Australia
Phone: 1800 181 383
Email: admin@abcoz.com.au
Website: www.abcoz.com.au

We supply commercial cleaning products, business consumables, PPE, hygiene products, packaging, first aid products, chemicals, hardware and other workplace supplies to businesses across Australia.

2. Using Our Website

You agree to use our website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.
• Attempt to gain unauthorised access to our website or systems.
• Interfere with the operation or security of the website.
• Copy, reproduce or commercially use our website content without permission.
• Provide false or misleading information when creating an account or placing an order.

We may restrict or suspend access to our website where reasonably necessary.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices and availability are accurate.

However, product packaging, colours, labels and specifications may occasionally differ from images displayed on our website.

Some products may be substituted or discontinued by manufacturers or suppliers. If this affects your order, we may contact you to discuss an appropriate alternative or refund.

For products such as chemicals, cleaning products, PPE and safety equipment, customers are responsible for following the manufacturer's instructions, warnings and applicable safety requirements.

Where Safety Data Sheets (SDS) are available, customers should review them before using relevant chemical products.

4. Prices and GST

Unless otherwise stated, prices displayed on our website may be shown excluding GST, particularly where products are displayed for business or wholesale customers.

The applicable GST and other charges will be shown at checkout where applicable.

We reserve the right to change prices at any time. Price changes will not affect orders that have already been accepted.

If an obvious pricing or product information error occurs, we may contact you before fulfilling the order.

5. Wholesale and Business Accounts

ABC offers business and wholesale accounts that may provide access to special pricing, discounts, trade products or other benefits.

Membership is subject to approval and may be restricted to legitimate businesses or organisations.

Wholesale pricing, discounts and membership benefits may vary depending on the account type, spend level, product and applicable promotions.

We reserve the right to change or discontinue membership benefits where permitted by law.

Wholesale or trade account customers remain responsible for payment of all invoices and orders placed using their account.

6. Requesting a Quote

Customers may request a quote for products through our website or by contacting Australian Business Consumables directly.

When submitting a quote request, customers should provide accurate information, including the products required, quantities, delivery details and contact information.

A quote provided by ABC is an offer to supply the requested products at the stated price and under the conditions specified in the quote.

A quote is not an order and does not guarantee product availability or pricing until it has been accepted by ABC and confirmed with the customer.

Quotes may be subject to:

• Product availability.
• Supplier pricing and availability.
• Delivery costs.
• Applicable GST.
• Changes in quantities or product specifications.
• The validity period stated on the quote.

Prices and availability may change after a quote expires.

Once a customer accepts a quote, ABC will confirm the order and provide the applicable payment and delivery arrangements.

If a quoted product becomes unavailable before the order is confirmed, ABC may offer a suitable alternative or update the quote.

Nothing in this section limits a customer's rights under the Australian Consumer Law.

7. Payment

Payment must be made using one of the payment methods available at checkout or otherwise agreed with ABC.

For approved business customers with credit accounts, payment must be made according to the agreed account terms.

If an account payment becomes overdue, we may suspend further orders or credit facilities until outstanding amounts are paid.

8. Shipping and Delivery

We deliver products to locations available through our online checkout and agreed delivery arrangements.

Shipping charges and available delivery options will be displayed during checkout where applicable.

Delivery times are estimates only and may be affected by:

• Courier delays.
• Weather.
• Public holidays.
• Supply shortages.
• Incorrect delivery information.
• Events outside our reasonable control.

Customers are responsible for providing an accurate delivery address and contact information.

If an order is returned because an incorrect address was provided, additional delivery charges may apply.

For business deliveries, customers should ensure someone is available to receive the order where required.

9. International Orders

Unless otherwise stated, our website is primarily intended for customers purchasing within Australia.

If we agree to supply products internationally, the customer may be responsible for customs duties, taxes, import charges and other fees imposed by the destination country.

These charges are the customer's responsibility unless otherwise agreed in writing.

10. Returns and Change of Mind

Our Refund & Returns Policy explains the conditions and process for requesting a return.

Change-of-mind returns may be accepted at our discretion and may be subject to conditions including:

• The product being unused.
• The product being in its original condition.
• The original packaging being intact where appropriate.
• The return being requested within the applicable return period.

Some products may not be suitable for return for health, safety, hygiene or other legitimate reasons.

These conditions do not affect your rights under the Australian Consumer Law.

11. Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged or incorrect, please contact us as soon as reasonably possible.

Please provide your:

• Order number.
• Product details.
• Description of the issue.
• Photos or other evidence where appropriate.

We will assess the issue and provide an appropriate remedy in accordance with the Australian Consumer Law.

12. Australian Consumer Law

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot legally be excluded under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law (ACL).

Where applicable, products purchased from ABC come with consumer guarantees that cannot be excluded.

Depending on the circumstances, customers may be entitled to a repair, replacement, refund or other remedy where a product does not meet the consumer guarantees.

Our voluntary returns, refunds or warranty policies do not limit your rights under the Australian Consumer Law.

13. Product Safety

Customers are responsible for using products in accordance with their intended purpose and the manufacturer's instructions.

This is particularly important for:

• Cleaning chemicals.
• Sanitisers and disinfectants.
• PPE.
• First aid products.
• Safety equipment.
• Products used in food preparation or handling.

Customers should read product labels, warnings and Safety Data Sheets where applicable before using a product.

ABC is not responsible for misuse of a product, failure to follow manufacturer instructions, or use outside the product's intended purpose, except where liability cannot legally be excluded.

14. Product Availability

We do not guarantee that every product displayed on our website will always be available.

Products may be temporarily unavailable, discontinued or subject to supplier availability.

If we cannot supply an item you have ordered, we may contact you to offer an alternative or provide an appropriate refund.

15. Promotions and Discounts

Promotional offers, discount codes and special pricing may have additional conditions.

Unless otherwise stated:

• Discount codes cannot be exchanged for cash.
• Discount codes cannot be applied retrospectively.
• Multiple discount codes may not be combined.
• Promotions are subject to product availability.
• Promotional offers may have an expiry date or limited quantity.

Any promotional terms remain subject to Australian Consumer Law.

16. Intellectual Property

All website content belonging to ABC, including logos, branding, photographs, graphics, product descriptions, text and other materials, is owned by or licensed to ABC unless otherwise stated.

You must not reproduce, copy, modify, distribute or commercially use our content without our written permission.

Product names, brands and trademarks belonging to third-party manufacturers remain the property of their respective owners.

17. Website Accuracy and Availability

We aim to keep our website accurate, secure and available.

However, we do not guarantee that:

• The website will always be available.
• All information will always be error-free.
• Products will always be available.
• Website functions will always operate without interruption.

We may update, modify or temporarily suspend parts of the website when necessary.

18. Third-Party Websites

Our website may contain links to third-party websites, manufacturers, suppliers or services.

We are not responsible for the content, availability, security or privacy practices of third-party websites.

19. Privacy

We collect and use personal information in accordance with our Privacy Policy.

Information may be collected when you create an account, place an order, contact us, subscribe to marketing communications or otherwise use our website.

We handle personal information in accordance with applicable Australian privacy laws.

Please see our Privacy Policy for more information about how we collect, use and protect your information.

20. Limitation of Liability

To the maximum extent permitted by Australian law, ABC is not responsible for losses caused by circumstances outside our reasonable control.

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded under Australian law.

21. Changes to These Terms

We may update these Terms & Conditions from time to time.

The updated version will be published on our website with a revised "Last updated" date.

Your continued use of the website after an updated version is published constitutes acceptance of the updated Terms, to the extent permitted by law.

22. Governing Law

These Terms & Conditions are governed by the laws of Victoria, Australia and applicable Australian federal laws.

Any dispute will be handled in accordance with applicable Australian law.

23. Contact Us

If you have any questions about these Terms & Conditions, your order, products, returns or delivery, please contact us:

Australian Business Consumables
4/11 Cylinders Drive
Torquay VIC 3228
Australia

Phone: 1800 181 383
Email: admin@abcoz.com.au
Website: www.abcoz.com.au

Business hours: Monday to Friday, 8:30am–5:00pm AEST, excluding weekends and Victorian public holidays.